Fitbit troubleshooting

"I'm having trouble connecting my Fitbit account to Active For Good."

If you're having trouble connecting your Fitbit account to Active For Good, you may need to reset your account connection:

1. Visit your Fitbit Applications Settings page (you may need to sign in first)
2. If you see an Active For Good or Calorie Cloud application listed, choose Revoke Access to remove it
3. In the Active For Good app, try adding the Fitbit account again. (Be sure to use the same Fitbit account from steps 1 and 2)

If you're still having trouble, please contact us at [e-mail]

"My Fitbit says it's connected, but I don't see my workouts in Active For Good"

If your Fitbit account is connected, but you don't see your workouts in Active For Good, please reconnect your Fitbit account:

1. In the Active For Good app, tap Menu (top left corner), then Trackers
2. Tap Fitbit
3. Tap Disconnect From Account
4. In the Trackers list, tap Fitbit and follow instructions to reconnect it

If you're still having trouble, please contact us at [e-mail] 

"I'm having issues with my Fitbit device, account, or app."

Please visit Fitbit Help for issues with your Fitbit device, account, or app.